Assessing the Satisfaction of Women Inpatients from the Services of the Department of Gynecology, Obstetrics and Reproductive Medicine of the National Teaching Hospital Souro Sanou, Burkina Faso

Introduction The satisfaction of users of the health facilities is common used in order to appreciate quality of care. The objective of the present research was to study satisfaction of women inpatients from the care units of the Department of Gynecology, Obstetrics and Reproductive Medicine of the National teaching hospital Souro Sanou, in Bobo Dioulasso, Burkina Faso. Methods A cross-sectional analytical study conducted in 8 months. The areas of satisfaction were calculated according to the SAPHORA model (version 7). Results Two hundred (200) clients were eligible and were all interviewed, with the participation rate of 100.0%. The mean age of clients was 28.4 (95% CI: 27.3-29.5) years-old with extremes ranged from 15 to 56 years-old. The low score domains of satisfaction were: reception, catering and staff organization. The scores per domain of satisfaction and per service and the overall satisfaction score were less than 50%. The differences between the services were related to: Hospitality score and Organization of the outing score. There were a difference between the services and the following variables: hospitality domain of satisfaction, the organization of the outing domain of satisfaction, and the cost of care. Conclusion The improvement of the satisfaction of women inpatients requires the respect of the patients' basic needs and a reorganization of health services with committed staff in order to provide quality health care and services.