Open AccessGestión de los servicios de tecnologías de la información: modelo de aporte de valor basado en <i>ITIL</i> e <i>ISO/IEC 20000</i>
Author(s) -
María-Carmen Bauset-Carbonell,
Manuel Rodens-Adam
Publication year - 2013
Publication title -
el profesional de la información
Language(s) - Spanish
Resource type - Journals
SCImago Journal Rank - 0.698
H-Index - 28
eISSN - 1699-2407
pISSN - 1386-6710
DOI - 10.3145/epi.2013.ene.07
Subject(s) - information technology infrastructure library , process management , control (management) , information system , knowledge management , information technology , business , computer science , engineering management , engineering , electrical engineering , operating system , artificial intelligence