Open AccessEmpoderamento e satisfação na recuperação dos serviços: os efeitos da compensação e do Lócus de Controle do Cliente
Author(s) -
Wandick Leão Féres
Publication year - 2016
Language(s) - Portuguese
Resource type - Dissertations/theses
DOI - 10.31414/adm.2016.d.128301
Subject(s) - empowerment , customer satisfaction , business , control (management) , service (business) , service quality , locus of control , service recovery , marketing , psychology , service delivery framework , social psychology , computer science , political science , artificial intelligence , law
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