Open AccessApplication of the requirements of international standards and practices ordered by standards to the quality management of physical culture and sports services
Author(s) -
Т. А. Дорофеева
Publication year - 2021
Publication title -
naukovij časopis nacìonalʹnogo pedagogìčnogo unìversitetu ìmenì m.p. dragomanova. serìâ 15, naukovo-pedagogìčnì problemi fìzičnoï kulʹturi /fìzična kulʹtura ì sport/
Language(s) - English
Resource type - Journals
ISSN - 2311-2220
DOI - 10.31392/npu-nc.series15.2021.5(135).11
Subject(s) - quality (philosophy) , identification (biology) , business , process management , quality management system , process (computing) , population , quality management , organizational culture , marketing , service (business) , public relations , computer science , medicine , philosophy , botany , environmental health , epistemology , biology , operating system , political science
Physical culture and sports services, like any other services to the population, must meet the established requirements and meet the needs of the customer. Quality management system (QMS) is a management system that directs and controls the organization's activities to ensure the required quality of services. The development of a program for the implementation of a quality management system in Ukrainian organizations that provide services is due to: the lack of uniform standards and procedures for all executive authorities; insufficient orientation of the activities of executive authorities to meet the needs of consumers, in particular, in the provision of physical culture and sports services (FSO); low quality of a significant number of services provided by executive authorities; the need for the implementation of measures to prevent manifestations of corruption of officials authorized to perform the functions of the state. The approach to the development and implementation of a quality management system for physical culture and sports population involves several stages, namely: identification of the needs and expectations of customers (direct consumers of services according to gender, age, etc.) and other stakeholders; establishment of policy and goals of the organization in the field of quality; identification of processes and responsibilities necessary to achieve quality objectives; identification and supply of resources necessary to achieve quality objectives; establishing methods that allow measuring the effectiveness and efficiency of each process; using the results of these measurements to determine the effectiveness and efficiency of each process; identification of means that make it possible to prevent discrepancies and eliminate their causes; introduction and application of the process of continuous improvement of the quality management system.