Open AccessCustomers' Perceptions of the Service They Receive: the Influence of Employee Extra -Role Job Behaviors.
Author(s) -
Robert J. Baker
Publication year - 1999
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31390/gradschool_disstheses.7067
Subject(s) - organizational citizenship behavior , perception , psychology , service (business) , interpersonal communication , business , job performance , marketing , social psychology , job satisfaction , organizational commitment , neuroscience
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