Open AccessCustomers' Perceptions of the Service They Receive: the Influence of Employee Extra -Role Job Behaviors.
Author(s) -
Robert J. Baker
Publication year - 2022
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31390/gradschool_disstheses.7067
Subject(s) - organizational citizenship behavior , perception , service (business) , psychology , interpersonal communication , business , job performance , marketing , job satisfaction , social psychology , organizational commitment , neuroscience