Open AccessService Recovery's Influence on Complainant Attitudes and Intentions: A Perceived Justice Framework.
Author(s) -
James G. Maxham
Publication year - 1998
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31390/gradschool_disstheses.6748
Subject(s) - interactional justice , service recovery , distributive justice , procedural justice , database transaction , context (archaeology) , social psychology , psychology , variance (accounting) , economic justice , equity (law) , perception , service (business) , business , marketing , economics , political science , service quality , microeconomics , paleontology , accounting , neuroscience , computer science , law , programming language , biology
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