Open AccessThe effects of employee service quality provision and customer personality traits on customer participation, satisfaction, and repurchase intentions
Author(s) -
J John
Publication year - 2003
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31390/gradschool_dissertations.3975
Subject(s) - service quality , personality , locus of control , quality (philosophy) , marketing , psychology , big five personality traits , customer satisfaction , business , service (business) , control (management) , social psychology , economics , management , philosophy , epistemology
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