Open AccessThe effects of employee service quality provision and customer personality traits on customer participation, satisfaction, and repurchase intentions
Author(s) -
Jeannie Denise John
Publication year - 2022
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31390/gradschool_dissertations.3975
Subject(s) - service quality , locus of control , personality , quality (philosophy) , marketing , big five personality traits , customer satisfaction , psychology , business , service (business) , social psychology , philosophy , epistemology