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Research on program evaluation in the context of patient/family engagement is highly limited. Logically, collaborative approaches to evaluation (CAE) align well with patient/family-centred care philosophy and hold great promise in leveraging desired outcomes. In this longitudinal case intervention study, we tracked a one-year collaborative initiative to engage health care providers and patient/family members in program evaluation, specifically improvement-oriented needs assessment activities. This research on CAE was designed to identify facilitators and barriers, describe the experience of non-evaluator stakeholders, and assess the effects of the collaborative approach. The findings illuminate the lived experiences of health care staff and patient/family members working in tandem with an evaluator to jointly produce evidence intended to improve services. We conclude with implications for ongoing research and practice.

Examining the Process and Effects of Engaging Patients and Family in Health Service Evaluation: Results from a One-Year Prospective Intervention Study