Open AccessPENGARUH KOMPETENSI PEGAWAI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI UNIT PELAKSANA PELAYANAN TERPADU SATU PINTU KOTA ADMINISTRASI JAKARTA BARAT
Author(s) -
A. H. Rahadian,
Albertiovi,
Sri Sundari,
Mary Ismowati
Publication year - 2018
Publication title -
transparansi
Language(s) - English
Resource type - Journals
ISSN - 2622-0253
DOI - 10.31334/trans.v1i1.146
Subject(s) - operationalization , likert scale , competence (human resources) , service quality , organisation climate , business , data collection , business administration , psychology , service (business) , marketing , mathematics , statistics , social psychology , developmental psychology , philosophy , epistemology
This study aims to determine how much Effect of Employee Competence and Organizational Climate on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration, by taking a sample of 93 respondents. Both independent variables and the dependent variable is operationalized by research method as follows: Sampling is done by using the technique sampling; Scoring of answers of respondents using a Likert Scale Technique; using Quantitative Descriptive Data Analysis. From the above results, it can be concluded that the hypothesis that the authors propose is acceptable, because there is a positive Effect of Employee Competence and Organizational Climate either partially or simultaneously on the Quality of Customer Service in One Stop Integrated Service Unit West Jakarta Administration.