Open AccessRedesign of Bus Services Using Quality Function Deployment (QFD) to Improve Services to Passenger (Case Study: PO XYZ)
Author(s) -
Denny Nurkertamanda,
Fakhril Husain,
Yusuf Widharto
Publication year - 2021
Publication title -
opsi/opsi
Language(s) - English
Resource type - Journals
eISSN - 2686-2352
pISSN - 1693-2102
DOI - 10.31315/opsi.v14i1.4747
Subject(s) - quality function deployment , customer satisfaction , service quality , service (business) , software deployment , house of quality , product (mathematics) , business , quality (philosophy) , phase (matter) , marketing , computer science , process management , new product development , mathematics , customer retention , philosophy , chemistry , geometry , organic chemistry , epistemology , operating system