Open AccessThe Effect of E-Government Implementation on the Quality of Electronic Identity Card Public Service in Indonesia
Author(s) -
Mansyur Achmad,
Masriadi Patu,
Ashariana Ashariana
Publication year - 2021
Publication title -
hrvatska i komparativna javna uprava
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.101
H-Index - 1
eISSN - 1849-2150
pISSN - 1848-0357
DOI - 10.31297/hkju.21.2.3
Subject(s) - likert scale , bureaucracy , government (linguistics) , service quality , service (business) , quality (philosophy) , identity (music) , business , sample (material) , scale (ratio) , path analysis (statistics) , smart card , public service , computer science , public relations , marketing , computer security , mathematics , political science , statistics , politics , geography , philosophy , law , linguistics , chemistry , acoustics , epistemology , chromatography , machine learning , physics , cartography
This study examines the effect of e-government implementation on the quality of electronic identity card (EIC) public service in Takalar Regency. The research was conducted by using quantitative methods. The sample consisted of 300 employees and stakeholders who were selected by the iteration method. The data was collected via a Likert scale questionnaire and analysed with the path analysis technique. The independent variable was the e-government implementation, which consists of sub-variables: communication (X1), resources (X2), disposition (X3), and bureaucratic structure (X4). The dependent variable was the electronic identity card (EIC) service quality. The research findings indicate that the overall implementation of e-government has a significant effect on the quality of EIC service in Takalar Regency. Furthermore, it has also found a very lengthy bureaucratic structure and complicated communication methods in the EIC service. However, the aspects of resources and disposition have been well implemented.