Open AccessAnalysis of the Service Performance of a Driving License at the Traffic Unit of West Kutai Resort Police
Author(s) -
Gede Pasek Muliadnyana,
Hardi Warsono,
Ida Hayu Dwimawanti
Publication year - 2021
Publication title -
jurnal administrasi publik/jurnal administrasi publik (public administration journal)
Language(s) - English
Resource type - Journals
eISSN - 2548-7787
pISSN - 2088-527X
DOI - 10.31289/jap.v10i1.2885
Subject(s) - license , unit (ring theory) , business , service (business) , accountability , work (physics) , human resources , plan (archaeology) , productivity , transport engineering , marketing , engineering , geography , political science , psychology , economic growth , law , mechanical engineering , mathematics education , archaeology , economics
Driving license services in West Kutai were carried out by the Driving License Administration Service Unit. Based on the final report of Kutai Barat Police in 2016, it was noted that the issuance target was not achieved and the issuance of driving licenses decreased from 45,423 issued in 2015 to 36,086 SIMs issued in 2016. The objective of this study was to analyze the service performance of driving licenses at the Traffic Police. Kutai Barat and its supporting factors, inhibiting factors and efforts to improve its performance. Service performance was seen through service performance indicators of productivity, responsiveness, responsibility and accountability. The supporting and inhibiting factors were seen through human resources, organizational culture and community views. Meanwhile, efforts to improve were seen through efforts to increase work and plan for work improvement activities. The research method used was descriptive qualitative. The results indicates that the performance of the Traffic Unit of West Kutai Police was good, the supporting factors for the performance were organizational culture and community views, while the inhibiting factor was human resources.