Open AccessCorporate apology and crisis communication; The effect of responsibility admittance and sympathetic expression on public anger relief
Author(s) -
Surin Chung
Publication year - 2018
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.31274/etd-180810-914
Subject(s) - anger , admittance , crisis communication , social psychology , psychology , political science , public relations , engineering , electrical engineering , electrical impedance