Open AccessExamining Post-Adoptive Change of Enterprise System Implementations: A Socio-Technical Perspective
Author(s) -
Wallayaporn Techakriengkrai,
Angsana A. Techatassanasoontorn,
Felix B. Tan
Publication year - 2021
Publication title -
ajis. australasian journal of information systems/ajis. australian journal of information systems/australian journal of information systems
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.351
H-Index - 18
eISSN - 1326-2238
pISSN - 1039-7841
DOI - 10.3127/ajis.v25i0.2391
Subject(s) - implementation , enterprise system , enterprise systems engineering , knowledge management , enterprise information system , enterprise software , process (computing) , process management , work (physics) , enterprise integration , enterprise life cycle , perspective (graphical) , enterprise planning system , business , computer science , enterprise architecture , engineering , mechanical engineering , art , artificial intelligence , architecture , visual arts , programming language , operating system
The implementation of a new enterprise system is a major change event for end-users. Since organisations need to modify their processes and structures to align with the enterprise system, users must learn and understand the new system as well as engage with it in their work practices. Past research has largely focused on the initial organisational adoption of an enterprise system. However, there has been little research concerning the change process in the post-adoption stage. This research addresses this gap by drawing on the punctuated socio-technical information system change (PSIC) model to explain the change through critical events, gaps between socio-technical components, responses to gaps, and outcomes. The research question is: How do socio-technical changes unfold in an enterprise system implementation? The study employs a qualitative interpretive case study method. The results reveal that changes in the structure of work following enterprise system implementation affect organisational performance, the social system, and individual work practices. This research contributes to a better understanding of technical and social changes and their impacts in the post-adoption of enterprise system implementation. The findings may assist organisations in providing appropriate resources and support for successful enterprise system implementation.