Open AccessMediating effect of customer satisfaction on the relationship between core service quality and behavioral intentions in liner shipping
Author(s) -
Murat Yorulmaz,
Ayşe Taş
Publication year - 2022
Publication title -
pomorstvo
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.197
H-Index - 8
eISSN - 1846-8438
pISSN - 1332-0718
DOI - 10.31217/p.36.1.1
Subject(s) - customer satisfaction , business , marketing , service quality , customer advocacy , service (business) , customer retention , quality (philosophy) , core (optical fiber) , customer to customer , engineering , telecommunications , philosophy , epistemology