Open AccessA Study About the Information System Influence on Strategy, Customer Satisfaction, and Business Results: Focus on Malcolm Baldrige National Quality Award Model
Author(s) -
Jang Woo Lee,
JaeYoung Moon
Publication year - 2010
Publication title -
yu'lasia yeon'gu/yurasia yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-6301
pISSN - 1738-3382
DOI - 10.31203/aepa.2010.7.4.001
Subject(s) - customer satisfaction , focus (optics) , quality (philosophy) , business , process management , marketing , management , knowledge management , engineering management , operations management , engineering , computer science , economics , philosophy , physics , epistemology , optics