Open AccessA Study on the Components of Service Delivery Process Which Affect Service Encounter Satisfaction
Author(s) -
민병준
Publication year - 2009
Publication title -
yu'lasia yeon'gu/yurasia yeongu
Language(s) - English
Resource type - Journals
eISSN - 2733-6301
pISSN - 1738-3382
DOI - 10.31203/aepa.2009.6.4.006
Subject(s) - affect (linguistics) , service delivery framework , service (business) , process management , process (computing) , customer satisfaction , business , psychology , computer science , marketing , communication , operating system