Open AccessThe Qualitative Measurement towards Organizational Behaviour by using Kano Method, CRM and ServQual
Author(s) -
Fevi Syaifoelida,
M.A.M Megat Hamdan,
Amily Fikry,
M. R. Eqwan,
Iszmir Nazmi
Publication year - 2019
Publication title -
international journal of engineering and management research
Language(s) - English
Resource type - Journals
eISSN - 2394-6962
pISSN - 2250-0758
DOI - 10.31033/ijemr.9.6.16
Subject(s) - servqual , kano model , business , service quality , marketing , product (mathematics) , service (business) , quality (philosophy) , knowledge management , customer satisfaction , computer science , philosophy , geometry , mathematics , epistemology