Open AccessImplementation of Regulation Number 25 in 2009 Concerning the Public Services Toward the Regional Organizations of Gorontalo District
Author(s) -
Muten Nuna,
Irfan Ahmad,
Arifin Tumuhulawa,
Dikson Junus,
Roy Marthen Moonti
Publication year - 2021
Publication title -
jurnal ilmiah al-syir'ah/jurnal ilmiah al-syir'ah
Language(s) - English
Resource type - Journals
eISSN - 2528-0368
pISSN - 1693-4202
DOI - 10.30984/jis.v19i2.1496
Subject(s) - legislation , business , government (linguistics) , service (business) , local government , public service , human resources , public relations , public administration , marketing , political science , management , economics , philosophy , linguistics , law
The research aimed to investigate the effectiveness of Regulation Number 25 in 2009 concerning public service on the organization of the local forces and investigate the hindrance factors of the implementation of Regulation Number 25 in 2009 concerning public service on the regional organizations. It was empirical juridical research employing the interview method. The technique of data analysis applied descriptive analysis. Findings revealed that the public services of Gorontalo District's regional organizations had been implemented based on the procedure operational standard and the provision of Legislation, although it was not effective. It can be seen from community satisfaction with administrative services that still need to be addressed and improved. The hindrance factors of implementing public service regulation were human resources and the availability of facilities and infrastructures. In creating public services appropriately with the Legislation, the government should be entirely done to improve employees' awareness. Society or paying attention to the organization management and adequate human resources and facilities and infrastructures can support the role of government in improving the public services, particularly the regional organizations of Gorontalo District.