Open AccessMethodological principles of improvement of carbo of quality management of hotel services
Author(s) -
Igor Pandyak
Publication year - 2009
Publication title -
vìsnik lʹvìvsʹkogo unìversitetu. serìâ geografìčna
Language(s) - English
Resource type - Journals
eISSN - 2415-7201
pISSN - 2078-6441
DOI - 10.30970/vgg.2009.36.3003
Subject(s) - quality (philosophy) , business , service quality , hotel management , control (management) , key (lock) , marketing , quality management , service (business) , hotel industry , quality management system , management control system , process management , management , computer science , economics , tourism , political science , philosophy , computer security , epistemology , law
Essence is analysed problems and methodological principles of improvement of quality management of services in hotel enterprises by development and introduction of the system of evaluation and control of internalss. For determination of level of internalss of service in hotel enterprises the offered system of indexes of internalss: normatively-technological, economic, marketing. Key words: quality management, internalss of favour, level of internalss, competitiveness of hotel enterprises.