Open AccessHow effective complaint management affects customer retention
Author(s) -
Nina Angelovska,
Sasho Josimovski,
Lidija Pulevska Ivanovska
Publication year - 2022
Publication title -
management
Language(s) - English
Resource type - Journals
eISSN - 1846-3363
pISSN - 1331-0194
DOI - 10.30924/mjcmi.27.1.9
Subject(s) - complaint , business , customer retention , customer satisfaction , marketing , customer to customer , customer delight , customer advocacy , customer intelligence , context (archaeology) , voice of the customer , customer profitability , customer relationship management , the internet , advertising , service (business) , service quality , computer science , world wide web , paleontology , political science , law , biology