Open AccessInternal communication and employee satisfaction in hospitality
Author(s) -
Ana Čuić Tanković,
Ivana Bilić,
Iva Brajković
Publication year - 2022
Publication title -
management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.196
H-Index - 15
eISSN - 1846-3363
pISSN - 1331-0194
DOI - 10.30924/mjcmi.27.1.1
Subject(s) - viewpoints , hospitality , internal communications , job satisfaction , hospitality industry , business , quality (philosophy) , marketing , psychology , social psychology , tourism , geography , art , philosophy , epistemology , visual arts , archaeology
This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.