Open AccessInfluence of E-Service Quality on Customer Satisfaction & Word of Mouth in App-based Service Industry: A Case on Pathao, Bangladesh
Author(s) -
Rashed Al Karim
Publication year - 2020
Publication title -
journal of technology management and business
Language(s) - English
Resource type - Journals
eISSN - 2600-7967
pISSN - 2289-7224
DOI - 10.30880/jtmb.2020.07.08.004
Subject(s) - word of mouth , service quality , customer satisfaction , business , service (business) , marketing , advertising , computer science