Open AccessMEASURING PASSENGER SATISFACTION LEVEL USING GAP SCORE ANALYSIS AND IMPORTANCE PERFORMANCE ANALYSIS AT TRAIN STATION
Author(s) -
Filscha Nurprihatin,
Yosua Budi Kurniawan,
Glisina Dwinoor Rembulan
Publication year - 2022
Publication title -
jiems/jiems (journal of industrial engineering and management systems)
Language(s) - English
Resource type - Journals
eISSN - 2579-8154
pISSN - 1979-1720
DOI - 10.30813/jiems.v15i2.3800
Subject(s) - public transport , service (business) , government (linguistics) , transport engineering , business , level of service , service quality , value (mathematics) , covid-19 , test (biology) , quality (philosophy) , marketing , engineering , medicine , statistics , mathematics , paleontology , linguistics , philosophy , disease , epistemology , pathology , infectious disease (medical specialty) , biology