Open AccessMeasuring Passenger Satisfaction Level Using Gap Score Analysis and Importance Performance Analysis at Train Station
Author(s) -
Filscha Nurprihatin,
Yosua Budi Kurniawan,
Glisina Dwinoor Rembulan
Publication year - 2022
Publication title -
jiems/jiems (journal of industrial engineering and management systems)
Language(s) - English
Resource type - Journals
eISSN - 2579-8154
pISSN - 1979-1720
DOI - 10.30813/jiems.v15i2.3790
Subject(s) - service (business) , public transport , transport engineering , government (linguistics) , service quality , business , level of service , covid-19 , test (biology) , value (mathematics) , quality (philosophy) , engineering , marketing , computer science , medicine , paleontology , linguistics , philosophy , disease , epistemology , pathology , machine learning , infectious disease (medical specialty) , biology