Open AccessMENINGKATKAN MUTU PELAYANAN DI HOLLAND BAKERY TEGAL ROTAN DENGAN METODE IPA, KANO, DAN QFD
Author(s) -
Marco Reinhart,
Fuji Rahayu Wilujeng
Publication year - 2022
Publication title -
jiems/jiems (journal of industrial engineering and management systems)
Language(s) - Italian
Resource type - Journals
eISSN - 2579-8154
pISSN - 1979-1720
DOI - 10.30813/jiems.v15i1.3603
Subject(s) - kano model , service quality , servqual , service (business) , customer satisfaction , business , loyalty business model , product (mathematics) , marketing , quality (philosophy) , business administration , operations management , engineering , mathematics , philosophy , geometry , epistemology