Open AccessTHE ROLE OF LOGISTICS SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER TRUST IN THE EMERGENCE OF CUSTOMER CITIZENSHIP BEHAVIOR: A MEDIATION MODEL
Author(s) -
Yağmur Kerse,
Levent Gelibolu
Publication year - 2020
Publication title -
mehmet akif ersoy üniversitesi i̇ktisadi ve i̇dari bilimler fakültesi dergisi
Language(s) - English
Resource type - Journals
ISSN - 2149-1658
DOI - 10.30798/makuiibf.790739
Subject(s) - business , service quality , business administration , humanities , management , marketing , service (business) , philosophy , economics