Open AccessAN EMPIRICAL STUDY ON THE RELATIONSHIP BETWEEN EMOTIONAL LABOR, SALES CALL ANXIETY AND WORK PERFORMANCE
Author(s) -
Metin Reyhanoğlu,
Betül Balıkçıoğlu
Publication year - 2019
Publication title -
mehmet akif ersoy üniversitesi i̇ktisadi ve i̇dari bilimler fakültesi dergisi
Language(s) - English
Resource type - Journals
ISSN - 2149-1658
DOI - 10.30798/makuiibf.523484
Subject(s) - emotional labor , anxiety , context (archaeology) , psychology , empirical research , structural equation modeling , automotive industry , emotional exhaustion , social psychology , empirical evidence , marketing , applied psychology , business , clinical psychology , burnout , computer science , engineering , paleontology , philosophy , epistemology , machine learning , psychiatry , biology , aerospace engineering