Open AccessA STUDY ON THE HEALTHCARE SERVICE QUALITY EXPECTATION AND PERCEPTION OF PATIENTS
Author(s) -
Gizem Zevde Aydin,
Elif Dikmetaş Yardan
Publication year - 2019
Publication title -
mehmet akif ersoy üniversitesi i̇ktisadi ve i̇dari bilimler fakültesi dergisi
Language(s) - English
Resource type - Journals
ISSN - 2149-1658
DOI - 10.30798/makuiibf.518567
Subject(s) - servqual , empathy , perception , scale (ratio) , service quality , psychology , quality (philosophy) , institution , sample (material) , health care , quality assurance , service (business) , patient satisfaction , medical education , applied psychology , nursing , medicine , marketing , social psychology , business , geography , political science , philosophy , chemistry , cartography , epistemology , chromatography , neuroscience , law