Open AccessAssessing the Reliability and Validity of eSR-Q, an e-Service Recovery Quality Measurement Scale, from American Consumers’ Perspective
Author(s) -
Dae Ryong Kim,
Dong-Kwon Min
Publication year - 2017
Publication title -
gyeong'yeong nonchong
Language(s) - English
Resource type - Journals
ISSN - 1226-0681
DOI - 10.30753/emr.2017.35.2.003
Subject(s) - perspective (graphical) , reliability (semiconductor) , scale (ratio) , reliability engineering , quality (philosophy) , psychology , computer science , geography , engineering , artificial intelligence , cartography , physics , power (physics) , quantum mechanics