Open AccessLeaders of Public Service Organizations: Improve Library Excellent Service
Author(s) -
Daniel Pandapotan Hutapea
Publication year - 2019
Publication title -
tibanndaru : jurnal ilmu perpustakaan dan informasi
Language(s) - English
Resource type - Journals
eISSN - 2656-1999
pISSN - 2598-5094
DOI - 10.30742/tb.v3i1.679
Subject(s) - scope (computer science) , competence (human resources) , service (business) , knowledge management , content analysis , research object , business , public relations , computer science , management , marketing , sociology , political science , business administration , social science , economics , programming language
This study aims to determine the role of leaders in improving library excellent service. The object of research focuses on content the role of the leader in library excellent services. The scope of the study examines the embodiment of the leader's role performance in library excellent services. Research is a historical approach, has the main characteristics of critical research about developments in reality. Utilization of primary data is the main source of information and data search methods using library research. Using qualitative descriptive analysis and content analysis to analyze the importance of understanding the role of leaders, the performance of librarians and excellent service and its application in library organizations. The observation was carried out as supporting theoretical construction. The results showed that the role of leaders in improving library excellent service is; (1). Planning strategies and effective communication in the working mechanism of library organizations. (2). Improving the performance of librarians through enhancing professionalism and competence using an assessment of librarian performance measures