Open AccessApplying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality
Author(s) -
Firda Auliawati Nuraieni,
Nanda Ravenska,
Hafid Aditya Pradesa
Publication year - 2021
Publication title -
jurnal ilmu manajemen advantage
Language(s) - English
Resource type - Journals
eISSN - 2598-1072
pISSN - 2597-8888
DOI - 10.30741/adv.v5i2.779
Subject(s) - service quality , sample (material) , service (business) , competition (biology) , customer satisfaction , descriptive statistics , population , marketing , quality (philosophy) , value (mathematics) , gap analysis (conservation) , business , statistics , mathematics , biodiversity , ecology , philosophy , chemistry , demography , epistemology , chromatography , sociology , biology