Open AccessThe influence of emotional dissonance, emotional intelligence and organizational commitment on job satisfaction of employees of Bank BUMN in Indonesia
Author(s) -
Nyoman Gede Krishnabudi,
Wiji Utami,
Sudarsih Sudarsih
Publication year - 2020
Publication title -
jurnal istiqro
Language(s) - English
Resource type - Journals
eISSN - 2599-3348
pISSN - 2460-0083
DOI - 10.30739/istiqro.v6i1.561
Subject(s) - cognitive dissonance , job satisfaction , emotional intelligence , psychology , population , business , marketing , business administration , social psychology , demography , sociology
This study aims to determine emotional dissonance, emotional intelligence as well as organizational commitment and their influences on job satisfaction of employees of Bank BUMN (state-owned banks) in Indonesia. The approach used in this research is a quantitative approach. The research population is 283 front office employees from 7 state-owned banks in Indonesia consisting of tellers, customer services staff, and marketing staff. All the 283 populations studied entirely. The methods of data analysis used multiple linear regression analysis. The results of test and analysis show that emotional dissonance has a negative and significant effect on job satisfaction of employees of Bank BUMN in Indonesia, emotional intelligence has a significant effect on employee job satisfaction and commitment have a positive and significant impact on job satisfaction of employees of Bank BUMN in Indonesia.