Open AccessDETERMINASI KUALITAS PELAYANAN: RELIABILITHY, ASSURANCE, TANGIBLE, EMPATHY, RESPONSIVENESS TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada J&T Express Lamongan)
Author(s) -
Priyanto Adi Wibowo,
Abid Muhtarom
Publication year - 2018
Publication title -
jurnal penelitian ilmu manajemen
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2621-881X
pISSN - 2502-3780
DOI - 10.30736/jpim.v3i2.182
Subject(s) - business administration , physics , psychology , humanities , business , philosophy