Open AccessEmerging Role of Customer Relationship Management in Hospitality Services: A Study of Hotel Sector in India
Author(s) -
Ansuman Sahoo
Publication year - 2021
Publication title -
international journal of management research and social science
Language(s) - English
Resource type - Journals
eISSN - 2394-6415
pISSN - 2394-6407
DOI - 10.30726/ijmrss/v7.i4.2020.74024
Subject(s) - hospitality , business , customer relationship management , marketing , hospitality industry , hospitality management studies , tourism , geography , archaeology