Open AccessOPTIMALISASI PROSEDUR OPERASIONAL BERDASARKANSERVICE OPERATION SESUAI SIKLUS INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY V.3
Author(s) -
Triana Wulandari
Publication year - 2019
Publication title -
aplikasi administrasi
Language(s) - English
Resource type - Journals
eISSN - 2621-3958
pISSN - 1411-4909
DOI - 10.30649/aamama.v21i2.108
Subject(s) - information technology infrastructure library , workflow , process management , financial management for it services , incident management , business process , capacity management , computer science , it portfolio management , business , service (business) , work (physics) , information technology , engineering management , knowledge management , systems engineering , project management , database , work in process , engineering , project portfolio management , computer security , operating system , cloud computing , mechanical engineering , security information and event management , computer network , marketing , application portfolio management , cloud computing security
This study attempts to find out how best in optimizing operational handling technology in a company. Any company that uses technology as bagain of business can optimize it have to be investment in technology and the opportunities greater sustainability. Way as on the optimizing operational is to provide several a standard procedure that is we can the adoption of itil v3 so that a groove of work and evaluation can be executed with optimal.With the introduction of the optimization of workflow then it is hoped the process of change can be detected faster so that the sustainability of. petrifaction in his business.The procedures to be furnished event management, among others incident management, fulfillent, request the problem of management and permissions. Keyword:Service operation, ITIL, Procedure