Open AccessPENGARUH KEMAMPUAN KERJA (WORK ABILITY) DAN KUALITAS KERJA (WORK QUALITY) TERHADAP KUALITAS PELAYANAN PUBLIK DIDINAS SOSIAL KABUPATEN BANGKALAN
Author(s) -
Iman Muazansyah
Publication year - 2018
Publication title -
aplikasi administrasi
Language(s) - English
Resource type - Journals
eISSN - 2621-3958
pISSN - 1411-4909
DOI - 10.30649/aamama.v21i1.98
Subject(s) - work (physics) , quality (philosophy) , government (linguistics) , social work , service (business) , service quality , data collection , business , public relations , engineering , sociology , marketing , political science , social science , mechanical engineering , linguistics , philosophy , epistemology , law
The problem of quality of human resources is an important thing in realizing a quality public service. The role of human resources, especially the government apparatus, is important in improving the quality of public services provided to the community. This study aims to analyze the effect of Work Ability (work ability) and Quality Work (work quality) on the quality of public services at the Office of Social Affairs Bangkalan. This research uses explanatory research type with quantitative approach. Samples taken are employees of Bangkalan District Social Service counted 98 people. Data collection was done by distributing questionnaires. Data analysis technique used is Structural Equation Modeling (SEM) with Partial Least Square (PLS) program. The results of this study indicate that work ability and work quality have a significant influence on the quality of public services in Bangkalan District Social Service. Keywords: Work ability, work quality, Public Service Quality.