Open AccessCUSTOMER SATISFACTION ANALYSIS ON SALES ENGINEERING SERVICE USING SERVQUAL AND FACTOR ANALYSIS IN PACKAGING INDUSTRY
Author(s) -
Rheza Vahlepy,
Winarno Winarno,
Fahriza Nurul Azizah,
Dimas Nurwinata Rinaldi
Publication year - 2022
Publication title -
barekeng
Language(s) - English
Resource type - Journals
eISSN - 2615-3017
pISSN - 1978-7227
DOI - 10.30598/barekengvol16iss2pp663-674
Subject(s) - customer satisfaction , servqual , marketing , business , customer advocacy , customer retention , empathy , service quality , service (business) , psychology , psychiatry