Open AccessAnalisis Kinerja Pegawai guna Menunjang Kinerja Organisasi dalam Memberikan Pelayanan Masyarakat
Author(s) -
Siti Noor Hidayati,
Syamyudi Syamyudi
Publication year - 2017
Publication title -
jurnal maksipreneur/jurnal maksipreneur: manajemen, koperasi, dan entrepreneurship
Language(s) - English
Resource type - Journals
eISSN - 2527-6638
pISSN - 2089-550X
DOI - 10.30588/jmp.v6i2.303
Subject(s) - business , competence (human resources) , service (business) , business administration , service provider , customer satisfaction , test (biology) , marketing , operations management , engineering , management , economics , paleontology , biology
Employee of UPTD PKB Dinas Perhubkominfo Kabupaten Sleman in providing services of motor vehicle testing must meet the criteria as contained in the SK MENPAN No.63/2003 covering six criterias that are service procedure, service time, service cost, service product, infrastructure, and competence of service provider. Consumer satisfaction of the application of motor vehicles testing measured with five characteristics, that are tangibles, reliability, responsiveness, assurance, and empathy. The results of this research indicate that performance of employee in service will support organizational performance significanly (Z-test). The variables of organizational performance (service procedure, service time, service cost, service product, infrastructure, and competence of service provider) have an effect to increase consumer satisfaction of the application of motor vehicles test, partially (t-test) and also simultaneously (F-test). In this research, the dominant effect of customer satisfaction to organizational performance is infrastructure.