Open AccessGood University Governance to Improve Student Service and Trust
Author(s) -
Nyimas Wardatul Afiqoh
Publication year - 2021
Publication title -
journal universitas muhammadiyah gresik engineering, social science, and health international conference
Language(s) - English
Resource type - Journals
ISSN - 2797-1058
DOI - 10.30587/umgeshic.v1i1.2472
Subject(s) - documentation , corporate governance , data collection , qualitative research , service (business) , phenomenology (philosophy) , good governance , higher education , public relations , knowledge management , psychology , business , sociology , political science , computer science , marketing , finance , social science , philosophy , epistemology , law , programming language
Good university governance is a concept of higher education systems higher education that sets goals, implements and manages good institutions physical, financial, human resources, academic and student achievement. The purpose of this research is to analyze the impact of implementing a good university governance (GUG) in an effort to improve student service and trust. Qualitative methods are an option in this study using an approach phenomenology, where data collection is done by interview techniques, studies literature, and study documentation on three informants. Data collection in research This is done by going directly to the research location and reviewing it with existing literature review. The results showed that the implementation of governance good university governance cannot immediately give trust to students without any tangible evidence that can be felt, namely excellent service.