Open AccessPeningkatan Kualitas Pelayanan Sekolah Menengah Atas (SMA) Sejahtera Surabaya Dengan Pendekatan Service Quality (SERVQUAL) Dan Quality Function Deployment (QFD)
Author(s) -
Yanuar Pandu Negoro,
Fitria Dama Yanti,
Fladisha Aminatus Sholikah
Publication year - 2022
Publication title -
matrik
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2621-8933
pISSN - 1693-5128
DOI - 10.30587/matrik.v22i2.3501
Subject(s) - quality function deployment , servqual , business , business administration , service quality , quality (philosophy) , service (business) , marketing , new product development , physics , quantum mechanics