Open AccessPENGARUH REWARD ATTRACTIVENESS, KNOWLEDGE BENEFIT, REQUIRED EFFORT, GROUP BELONGINGNESS DAN DISCLOSURE COMFORT TERHADAP EXPERIENTIAL BENEFIT CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY
Author(s) -
Wenti Krisnawati
Publication year - 2019
Publication title -
jurnal manajerial
Language(s) - English
Resource type - Journals
eISSN - 2621-5055
pISSN - 2354-8592
DOI - 10.30587/jurnalmanajerial.v6i01.865
Subject(s) - loyalty business model , belongingness , customer satisfaction , customer delight , customer retention , marketing , business , customer advocacy , attractiveness , psychology , advertising , social psychology , service quality , service (business) , psychoanalysis