Open AccessANTESEDEN DAN KONSEKUENSI KEPUASAN PELANGGAN DALAM KONTEKS WORD-OF-MOUTH
Author(s) -
Sukaris Sukaris
Publication year - 2019
Publication title -
jurnal manajerial
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2621-5055
pISSN - 2354-8592
DOI - 10.30587/jurnalmanajerial.v5i2.825
Subject(s) - customer satisfaction , word of mouth , service quality , marketing , business , reputation , customer delight , context (archaeology) , customer value , advertising , customer retention , psychology , service (business) , business administration , sociology , political science , geography , social science , archaeology , hierarchy , law