Open AccessPENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS YANG DIMEDIASI OLEH KEPUASAN NASABAH PADA PT. BANK MUAMALAT INDONESIA CABANG DARMO SURABAYA
Author(s) -
SATYA EDWARD SUBAGYO
Publication year - 2019
Publication title -
jurnal manajerial
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2621-5055
pISSN - 2354-8592
DOI - 10.30587/jurnalmanajerial.v5i1.734
Subject(s) - business administration , business , sobel test , customer satisfaction , loyalty business model , loyalty , marketing , service quality , service (business) , mathematics , path analysis (statistics) , statistics