Open AccessThe Effect of the Waiting Experience on Airport Service Quality and Customer Satisfaction
Author(s) -
Lee Cheong Lim
Publication year - 2018
Publication title -
han'gug hang'gong gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
ISSN - 1738-1576
DOI - 10.30529/amsok.2018.16.5.003
Subject(s) - customer satisfaction , service quality , business , marketing , quality (philosophy) , service (business) , consumer satisfaction , operations management , engineering , philosophy , epistemology