Open AccessThe Effective Recovery Strategy of Airline’s Service Failure Considering Customer’s Relational Propensity
Author(s) -
Yong Cheol Kim
Publication year - 2018
Publication title -
han'gug hang'gong gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
ISSN - 1738-1576
DOI - 10.30529/amsok.2018.16.4.009
Subject(s) - business , service recovery , marketing , process management , service (business) , customer service , operations management , service quality , engineering