Open AccessAntecedents of Customer Citizenship Behavior in Airline Service: Focusing on Customer Satisfaction and Loyalty
Author(s) -
Mina Woo
Publication year - 2018
Publication title -
han'gug hang'gong gyeong'yeong haghoeji
Language(s) - English
Resource type - Journals
ISSN - 1738-1576
DOI - 10.30529/amsok.2018.16.3.001
Subject(s) - business , customer satisfaction , loyalty business model , marketing , loyalty , service quality , advertising , customer delight , service (business) , customer retention , citizenship , customer advocacy , psychology , political science , politics , law