Open AccessThe Role of Culture On Service Failure Perceptions and Service Recovery Expectations In Restaurants
Author(s) -
Mustafa Ülker,
Ramazan Pars Şahbaz,
Kurtuluş Karamustafa
Publication year - 2021
Publication title -
advances in hospitality and tourism research (ahtr)
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.237
H-Index - 3
eISSN - 2148-7316
pISSN - 2147-9100
DOI - 10.30519/ahtr.907743
Subject(s) - service recovery , turkish , service (business) , context (archaeology) , tourism , business , perception , presentation (obstetrics) , qualitative research , marketing , content analysis , psychology , advertising , service quality , political science , medicine , sociology , geography , social science , linguistics , philosophy , archaeology , neuroscience , law , radiology