Open AccessResearch on Elements and Method of Evaluating B2C E-Commerce Service Quality Based on QFD
Author(s) -
Kong Zao-jie,
Mingliang Li
Publication year - 2014
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/iemi-14.2014.49
Subject(s) - quality function deployment , computer science , service (business) , service quality , e commerce , quality (philosophy) , business , engineering , world wide web , operations management , marketing , philosophy , epistemology , value engineering