Open AccessThe Influence of Service Quality and CRM on Patient Satisfaction (Clinical Studies at DKT Nganjuk Health Clinic)
Author(s) -
M.D. Ruhama,
Saraswati Budi Utami,
Mia Yasmina Andarini
Publication year - 2019
Publication title -
proceedings of the international conference on social science 2019 (icss 2019)
Language(s) - English
Resource type - Conference proceedings
DOI - 10.2991/icss-19.2019.33
Subject(s) - service quality , patient satisfaction , quality (philosophy) , quality of service , medicine , service (business) , nursing , business , computer science , marketing , telecommunications , philosophy , epistemology